Warranty and After Sales Service
BATEMAT directly controls the quality of the products that it commercializes, reviews all products and performs quality controls in the factory itself in order to provide only products of maximum reliability.
BATEMAT has established quality protocols in its factories with one of the highest standards in the market.
If, despite this, any anomaly occurs in the operation of any product, BATEMAT provides an immediate technical service to solve the problem, free of charge during the warranty period.
It also offers a maintenance contract for incidents related to the use of the equipment, which allows you to maintain your equipment in the same state as on its first day. This is available at minimum cost.
In addition, it has a direct customer service line to provide its customers with the information they need, whenever they need it, in order to achieve maximum performance of the equipment they have acquired.
It provides, directly or through its officially approved services, coverage to 100% of the national territory and covers the technical services of its distribution channel.
To be able to carry out on-site assistance when required, these official services have technicians who have participated in specific technical courses in our facilities.
We also have a large stock of original spare parts for all components so that equipment performance of never falls.
This service model, with its demonstrated efficiency and effectiveness, is used by all BATEMAT distributors worldwide thereby ensuring the proper functioning of equipment and maintaining the good name of the brand while offering our customers A TOTAL solution for the life of their equipment and investments.
Technical courses room